About the role

Presales Solution Architect at Atturra focusing on designing tailored managed services solutions. Collaborating with sales and product teams while ensuring alignment with customer needs.

Responsibilities

Develop end-to-end managed services solutions across infrastructure, cloud, network, security, and workplace services.
Translate business requirements into technical solutions aligned with service capabilities and delivery models.
Ensure solutions are scalable, secure, and aligned with industry best practices.
Work with the sales and account management team to ensure the timely delivery of pre-sales activities and outcomes.
Collaborate with sales teams to understand client needs and position appropriate managed services offerings.
Lead technical presentations, workshops, and discovery sessions with clients.
Prepare and deliver compelling proposals, RFP responses, and solution documentation.
Work with internal teams (delivery, operations, finance, legal) to ensure a deliverable solution is prepared.
Understand service partner solutions and ensure Atturra has commercial non-disclosure, pricing and/or subcontract for key partners.
Manage the NetSuite queue and workload to ensure any potential contention is addressed and the appropriate solutions requests have been correctly prioritised in line with business and sales objective.
Provide ideas for continuous improvement of pre-sales proposals and technical delivery documentation to ensure Atturra documentation is always in line with customer expectations and market standards.
Contribute to the development of new service offerings and enhancements to existing ones.

Minimum 5 years as a Solutions Architect.
Minimum 5 years involved with Managed Services.
Demonstrated undertaking of complex managed service projects and providing solution design services that align with organisational objectives and business requirements.
Demonstrated experience in identifying technical and process issues, thinking laterally and applying analytical skills to develop appropriate options for resolution.
Demonstrated experience engaging with key customer and business stakeholders at all levels.
Experience in the establishment, review and continuous improvement of ICT managed services.
Experience in analysing service level agreements, performance frameworks and commercial negotiations.
Proven high level communication skills, including the provision of expert advice on ICT issues of a critical and complex nature.
Proven ability to work under pressure, meet deadlines and prioritise workloads.
Experience in working with managed service delivery managers, operations managers and service desk leads, including both directly employed and external contractors.
Demonstrated experience in enterprise and midmarket commercial solutions.
Demonstrated experience in federal, state and local government managed services.
Demonstrated wins of managed service contracts.
Experience in the establishment, review and continuous improvement of IT managed services.

Career growth via succession planning, internal mobility programs, and mentorship opportunities.
Ongoing investment in professional development through industry certifications.
Employee benefits, recognition, and wellbeing platform.
Mental health support through our Employee Assistance Program.
Support for family and caring responsibilities, including paid parental leave.
Employee referral program, with monetary incentives offered.
Commitment to supporting Australia’s veterans.