Customer Solutions Consultant providing technical support and assistance to SiteMinder customers. Engage with diverse customers while maintaining strong relationships through high levels of customer service.
About the role
- Solutions Engineer supporting customer onboarding with Attio's AI-native CRM. Engage with clients to ensure their success and drive product improvement through feedback.
Responsibilities
- Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
- Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
- Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
- Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
- Gather client feedback and insights to contribute to the continuous improvement of the Attio product
Requirements
- Direct customer-facing experience deploying, selling, or managing complex products or services
- Customer-facing experience solving business problems with technology
- Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
- Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
- Ability to work independently in an unstructured, fast paced, environment with shifting priorities
Benefits
- Offers Equity
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