Cyber Security Architect developing high - quality Cyber and IT security solutions for Webster Bank. Focused on formulating, designing, assessing security systems, and ensuring compliance across technology initiatives.
About the role
- Lead Cybersecurity role providing Tier 3 operations for SailPoint IdentityIQ. Focus on provisioning stability and collaborating with cross-functional stakeholders for operational excellence.
Responsibilities
- Provide advanced (Tier 3) operations and production support for SailPoint IdentityIQ
- Ensure reliable identity lifecycle processing and entitlement governance across integrated applications
- Conduct debug-level troubleshooting, root cause analysis, and coordinated restoration activities
- Partner closely with engineering, product, security, and compliance stakeholders to drive operational stability
- Monitor and manage Identity Refresh, Aggregation Tasks, and application-specific lifecycle tasks
- Troubleshoot and resolve failures including provisioning “stucks,” leaver/mover issues, and API errors
- Manage and validate Application Owner Workgroups and Entitlement Owner Workgroups
- Lead/participate in MOP development, deployment rehearsals, and production cutover planning
- Collaborate with engineering, product managers, developers, testers, and security leadership
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent practical experience)
- 5+ years of experience in IAM operations, application operations, or identity governance administration/support
- Strong hands-on experience with SailPoint IdentityIQ operations: workflows, aggregations, tasks, troubleshooting, and debug-level analysis
- Experience supporting identity lifecycle processes (joiner/mover/leaver), provisioning, and connectivity troubleshooting
- Working knowledge of Active Directory integrations and entitlement data flows
- Experience with ServiceNow processes (INC/RITM/CHG lifecycle) and production operational rigor
- Ability to lead/execute MOPs, release readiness testing, and post-deployment validation
- Azure operational experience: KeyVault, Log Analytics / LA Workspace, containers, SFTP patterns
- SQL/database troubleshooting experience (querying, validation, and root-cause support)
- Familiarity with IAM governance controls including SOX attributes, elevated access patterns, and compliance metadata tagging (e.g., PCI/CPNI)
- Experience creating runbooks, SOPs, and monitoring/alerting improvements for production environments
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans, accessories, internet, and phone
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