Hybrid Cricket Sales Specialist

at AT&T

• Job title: Cricket Sales Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $66,100 - $99,100 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Sales associate driving local dealer sales and ensuring optimal customer experiences in New York City. Collaborate with teams while also engaging with retailers for effective operations management.

Responsibilities

• Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase.
• Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct, and fair dealing.
• Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.
• Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.
• Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.
• Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.
• Validates that Authorized Retailer merchandising is displayed according to plan.
• Delivers training on Crickets systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services.
• Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners.
• Researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.

Requirements

• Valid driver's license with satisfactory driving record
• Current auto insurance
• Reliable vehicle per transportation needs of market
• Bachelors Degree preferred.
• 2 to 5 years indirect channel management, customer facing, sales experience, 2 years sales management experience preferred
• Excellent negotiating skills to achieving sales goals
• Analyzing sales trends, and operations management
• Bilingual, Spanish/English is a plus for the role.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone