Nordics Sales Director leading Advanced Wound Management business across Nordic region. Combines strategic thinking with commercial excellence and people leadership for sustainable growth.
About the role
- Sales associate driving local dealer sales and ensuring optimal customer experiences in New York City. Collaborate with teams while also engaging with retailers for effective operations management.
Responsibilities
- Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase.
- Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct, and fair dealing.
- Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.
- Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.
- Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.
- Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.
- Validates that Authorized Retailer merchandising is displayed according to plan.
- Delivers training on Crickets systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services.
- Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners.
- Researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.
Requirements
- Valid driver's license with satisfactory driving record
- Current auto insurance
- Reliable vehicle per transportation needs of market
- Bachelors Degree preferred.
- 2 to 5 years indirect channel management, customer facing, sales experience, 2 years sales management experience preferred
- Excellent negotiating skills to achieving sales goals
- Analyzing sales trends, and operations management
- Bilingual, Spanish/English is a plus for the role.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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