Senior Manager leading the Product Operations team for Patient Experience subdivision at athenahealth. Shaping portfolio decisions and driving feature delivery for a thriving healthcare ecosystem.
Responsibilities
Lead the Patient Experience subdivision Product Operations team
Partner with Patient Experience subdivision VPs to shape portfolio decisions
Conduct monthly portfolio reviews with subdivision leadership
Communicate roadmap value to stakeholders
Identify and drive SDLC process improvements
Build and lead a high-performing Product Operations team
Conduct regular 1:1 coaching for team members
Collaborate with Release Readiness teams for feature delivery
Champion R&D Operating Cadence and Release Milestones
Requirements
10-15 years of professional experience in product management, product operations, program management, or related R&D roles
Proven track record as a people leader who drives outcomes through others and develops high-potential talent
Deep expertise in Agile methodologies and software development lifecycle best practices
Strong systems thinking - ability to identify patterns, bottlenecks, and optimization opportunities across large-scale operations
Data fluency and comfort with AI productivity tools to surface insights and drive decision-making
Excellent communication skills with ability to articulate complex technical and strategic concepts to diverse audiences
Bachelor's degree required; Master's or MBA preferred.
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