Senior Associate for Product Operations managing project coordination and reporting for a healthcare software provider. Leading cross - functional initiatives to enhance operational efficiency in product development.
About the role
- Senior Manager leading the Product Operations team for Patient Experience subdivision at athenahealth. Shaping portfolio decisions and driving feature delivery for a thriving healthcare ecosystem.
Responsibilities
- Lead the Patient Experience subdivision Product Operations team
- Partner with Patient Experience subdivision VPs to shape portfolio decisions
- Conduct monthly portfolio reviews with subdivision leadership
- Communicate roadmap value to stakeholders
- Identify and drive SDLC process improvements
- Build and lead a high-performing Product Operations team
- Conduct regular 1:1 coaching for team members
- Collaborate with Release Readiness teams for feature delivery
- Champion R&D Operating Cadence and Release Milestones
Requirements
- 10-15 years of professional experience in product management, product operations, program management, or related R&D roles
- Proven track record as a people leader who drives outcomes through others and develops high-potential talent
- Deep expertise in Agile methodologies and software development lifecycle best practices
- Strong systems thinking - ability to identify patterns, bottlenecks, and optimization opportunities across large-scale operations
- Data fluency and comfort with AI productivity tools to surface insights and drive decision-making
- Excellent communication skills with ability to articulate complex technical and strategic concepts to diverse audiences
- Bachelor's degree required; Master's or MBA preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Tuition assistance
- Employee assistance programs
- Commuter support
Job title
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