Document Analyst creating and maintaining automated documents for LexisNexis Legal & Professional. Collaborating in an agile environment to enhance document efficiency through automation.
About the role
- Analista de Qualidade Operacional responsável por planejamento e análise de qualidade em Santo André. Atuação híbrida com ênfase em metodologias ágeis e uso de ferramentas como Excel e Power BI.
Responsibilities
- Correlate performance indicators
- Present results
- Identify root causes and implement corrective actions
- Conduct call monitoring
- Analyze customer interactions/calls
- Recommend improvements for operations, quality, and the client
- Hold alignment meetings internally and with the client
- Validate indicators together with the external client
- Experience with agile methodologies
- Other related duties as required.
Requirements
- Higher education in progress or completed (we will verify this information in Pessoas Online, so please update your education there)
- Minimum company tenure: 9 months (within the group of eligible positions and Compensation Policy NI-002)
- Employees who have had any job movement should consult the movement table in Policy NI-002 and also check eligible positions
- Time To Talk score will be evaluated directly via the Gupy tool and the employee must have the score recorded correctly
- Strong knowledge of Excel and PowerPoint (Advanced)
- Power BI and Power Query are a plus
- Experience with agile methodology
- Availability to work both on-site and remotely (hybrid) is required
- Easy access to the Santo André center (office) is required.
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