Social Media Lead enhancing digital presence across channels for Gieni ABX and Gieni Explorer. Manage content strategy, campaigns, and community engagement in a hybrid role.
AT
Hybrid Especialista de Relacionamento com o Cliente III – Mídias Sociais
Posted 4 months ago
About the role
- Social Media Customer Relations Specialist at KROTON managing student inquiries via social media platforms. Facilitating effective communication and analysis of processes pertaining to student support.
Responsibilities
- Atendimento de interações dos alunos através das redes sociais: Instagram, Facebook, GMB, YouTube;
- Tratativa de dúvidas, reclamações e solicitações dos alunos da Faculdade;
- Análise de processos referente ao atendimento prestado.
Requirements
- Ser funcionário KROTON há no mínimo 4 meses;
- Funcionário que tenha algum tipo de movimentação consultar tabela da Normativa – NI-002;
- Nota de avaliação de desempenho igual ou maior que 100 (Good Performer);
- Ensino Médio Completo (Desejável Ensino Superior em curso ou completo);
- Boa comunicação e habilidades de escrita;
- Escrita humanizada;
- Possuir empatia e acolhimento;
- Será um diferencial ter experiência com Atendimento ao Cliente;
- Conhecimentos básicos em informática e digitação.
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