Customer Development Manager responsible for business growth and client retention at American Tire Distributors. Leveraging analytics tools to enhance customer profitability and develop strategic account management.
Responsibilities
The Customer Development Manager (CDM) is responsible for driving new business growth and retention within assigned accounts and territories.
This role focuses on delivering a differentiated customer experience through consultative selling, data-driven insights, and strategic account management.
CDMs leverage advanced analytics tools and collaborate with internal and external partners to identify opportunities, enhance customer profitability, and grow ATD's share of accounts.
Achieve sales, unit, and gross profit goals within assigned accounts and territory.
Develop and implement annual sales and marketing plans to drive revenue growth.
Identify new business opportunities and execute strategies to expand ATD’s footprint.
Build and maintain strong relationships with key customer stakeholders.
Utilize advanced analytics tools to analyze customer needs and deliver actionable insights.
Provide business solutions that directly impact customer profitability and operational efficiency.
Maximize sales opportunities through personal visits and virtual engagement.
Maintain accurate and timely records of contacts and activities in CRM systems.
Communicate relevant programs, promotions, and initiatives to customers.
Partner with internal teams and external vendors to enhance customer experience.
Gather and share market intelligence, competitive information, and best practices.
Contribute to the development and execution of sales playbooks and strategic initiatives.
Requirements
High School or GED degree
2 years of related experience preferred
Skills Consultative Selling
Relationship Management
Strategic Planning
Strategic Execution
Negotiation
Influence
Microsoft Office
Customer Relationship Management (CRM)
Data-Driven Planning
Data Interpretations
Benefits
Our people are passionate about what they do, the product they sell, and the customers they serve.
Your wellbeing is among ATD’s highest priorities, and that is reflected in the benefits we offer to empower our associates and enrich their lives.
We regularly sponsor events and initiatives, held at our Huntersville Field Support Center along with in our 120 Distribution Centers, Mixing Centers and Regional Distribution Center locations, to support our mental health and physical wellness to keep you feeling your best.
We have hosted over 15 different events, with the added fellowship and social benefit for our associates.
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