Hybrid FSL Manager

Posted 3 weeks ago

Apply now

About the role

  • FSL Manager responsible for consumer experience across Asurion's FSL Programs. Includes performance monitoring, training, and team development in Miami and Orlando areas.

Responsibilities

  • Ensure FSLs are compliant with all contractual agreements
  • Monitor performance metrics including SLAs, KPIs, and quality standards for each FSL
  • Train and certify FSLs on processes
  • Conduct on-site field inspections on a regular scheduled basis
  • Rate service providers on an ongoing basis based on performance and behaviors that best support Asurion's programs
  • Develop processes to ensure clients' customers receive reliable, timely, and consistent high-quality service
  • Manage cost control functions to minimize service expense and additional authorizations without sacrificing customer service
  • Coach and develop a team of FSL Staff members, maintaining company standards and program demand

Requirements

  • Business or related College degree
  • 7 years minimum experience in service management, or technical experience
  • Proven track record in cost reduction, quality management, and customer service
  • Previous experience in vendor relations
  • Previous P&L management, and/or department/team management
  • Previous Management experience at a Service center level
  • Microsoft Office skills including Word and Excel.

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Job title

FSL Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job