About the role

Project Coordinator II planning and coordinating internal projects including network and software implementations. Gathering requirements, scheduling, and reporting on project statuses in a technology-driven environment.

Responsibilities

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery.
Gather and maintain project requirement lists.
Provides weekly project updates including action item updates.
Schedules and coordinates project reviews and follows up on assigned actions.
Effectively and accurately communicate status to the project team.
Maintains and monitors project plans, project schedules, work hours and expenditures.
Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Takes part in organizing, attending and participating in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Assists with daily monitoring of the ticketing system, reassigning tickets where required.
Produces regular reports as required.
Assists with identifying trends or recurring problems and escalates to management for resolution.
Assists with locating and defining new process improvement opportunities.
Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.
Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Experience working with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Previous experience with ticketing systems and/or project management system
Understanding of or previous experience in a technology driven environment
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law