Hybrid Bilingual Implementation Project Manager – APAC

at Absorb Software

• Job title: Bilingual Implementation Project Manager – APAC
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: PMP
• Location requirements: Hybrid, Australia

About the role

• Bilingual Implementation Project Manager coordinating client onboarding and retention strategies in APAC. Joining a remote-first company that values trust and growth.

Responsibilities

• Own the software implementation process for new clients, end-to-end via phone, email, and virtual meetings.
• Gather and document requirements, confirm project scope, and develop achievable timelines and program goals.
• Provide in-depth LMS training, best practices, and workflows tailored to client needs.
• Support additional products and integrations (RESTful API, CRM/HRM integrations, etc.).
• Act as a liaison for cross-departmental collaboration and resource management.
• Develop trusted relationships with a portfolio of clients to promote retention and loyalty.
• Manage the client journey post-onboarding through adoption, advocacy, and renewal.
• Drive outcomes and demonstrate ROI to key stakeholders throughout the client lifecycle.
• Proactively monitor client health, manage escalations, and identify churn risks.
• Identify upsell and expansion opportunities for the Account Management team.

Requirements

• 25 years of experience with a mix of software implementation/client onboarding, project management, customer success and/or account management roles
• Strong understanding of SaaS concepts and LMS/E-learning industry.
• Excellent written and verbal communication skills in Japanese and English .
• Proven time-management and organizational skills.
• Ability to explain complex concepts and build strong client relationships.
• Additional preferred qualifications: PMP or formal project management experience.
• Previous LMS admin or training experience.
• Familiarity with tools such as Salesforce, JIRA, Zendesk, ChurnZero.
• Knowledge of adult learning principles and E-learning best practices.

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs