Hybrid Customer Operations Analyst

at Aspire Software

• Job title: Customer Operations Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Beirut, Lebanon

About the role

• Customer Operations Analyst focused on billing and operational reporting at Aspire Software in Lebanon. Ideal for those early in their career or transitioning into operations or analytics.

Responsibilities

• Support day-to-day customer billing activities, including billing inquiries, usage-based charges, subscription or contract changes, credit requests, and payment method updates.
• Ensure billing inputs are accurate, complete, and aligned across systems and internal records.
• Partner with Finance, Customer Success, Customer Support, and Transactional teams to support accurate, timely billing.
• Communicate clearly and professionally with internal teams and, when needed, externally with customers to explain billing data or operational findings.
• Build and own internal operational reporting, including defining key metrics, reporting structure, cadence, and governance.
• Develop, maintain, and continuously improve recurring operational and KPI reports.
• Partner cross-functionally to determine data sources, tools, and best practices.
• Ensure reporting is accurate, reliable, and delivered consistently.
• Support ad hoc analysis to inform operational and business decisions.
• Document and refine operational and billing workflows to improve clarity and efficiency.
• Apply a continuous improvement mindset to processes, reporting, and tools.
• Identify opportunities to streamline manual or repetitive work using automation, templates, or AI-enabled approaches.
• Bring structure and clarity to fast-moving, evolving operational inputs.
• Use Excel extensively for analysis, reconciliation, reporting, and data validation.
• Experiment with tools—both modern and legacy—to determine effective ways to analyze and present information.
• Leverage AI tools to improve efficiency and insight generation.
• Work within CRM, support, billing, financial, and reporting systems.

Requirements

• Strong proficiency in Excel.
• High attention to detail and comfort working with operational and billing data.
• Ability to thrive in a fast-paced, evolving environment and bring clarity and organization.
• Strong communication skills and ability to work with all levels of an organization.
• Comfort communicating externally with customers when needed.
• Organized, dependable, and deadline-oriented.
• Curious, proactive, and improvement-focused.
• **Preferred Qualification**
• 1–3 years of experience in operations, coordinator, analyst, or administrative/billing support roles.
• Exposure to SaaS, subscription-based billing, customer operations, or business operations.
• Experience working with both modern platforms and older technologies.
• Familiarity with CRM, support, billing, or financial systems.
• Interest in operations, analytics, or business performance reporting.