Transport Solutions Manager joining a team focusing on transport solutions for disabled individuals. Overseeing impactful projects and funding initiatives in a collaborative environment.
About the role
- Customer Solutions Engineer at AI SaaS startup focused on simplifying dentists' daily operations by automating admin tasks. Collaborating across support, tech, data, and partners.
Responsibilities
- Provide technical support to clients
- Assist the existing customer support team with complex technical cases
- Analyze and resolve incidents related to the product, integrations, or data
- Investigate application bugs (reproduction, diagnosis, explanation)
- Help structure responses, procedures, and best practices
- Serve as the technical point of reference on the support side (level 3 support)
- Be the technical point of contact for partners and integrators
- Guide partner developers on using our APIs, webhooks, and data flows
- Diagnose and track issues related to integrations
- Contribute to the development and structuring of the partner network
- Contribute to technical documentation for integrations
- Support internal teams with product and data needs
- Use Metabase to analyze data and answer business or product questions
- Run MySQL queries to understand behaviors, inconsistencies, or incidents
- Analyze logs and application errors (Sentry)
- Help decision-making through improved understanding of data
Requirements
- Experienced (senior) profile, capable of becoming autonomous quickly
- Strong technical background (SaaS, web, integrations)
- Comfortable with: REST APIs, webhooks, SQL/MySQL
- Log analysis and monitoring tools
- Application and data diagnosis
- Able to communicate effectively with: partner developers, internal non-technical teams, and clients
- Organized, rigorous, comfortable with varied and non-routine topics
Benefits
- 100% employer-covered health insurance
- High-end equipment provided (choice of MacBook or Windows laptop)
- Central role with real autonomy and strong product exposure
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