Hybrid Senior Solution Architect – IT Service Management (ITSM)

Posted 2 hours ago

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About the role

  • Senior Solution Architect shaping IT Service Management solutions at Rabobank. Collaborating with multiple teams to design and maintain architectural blueprints for IT4IT tooling and data.

Responsibilities

  • Shape the future of IT at Rabobank, focusing on IT Service Management
  • Collaborate closely with Product Owners, Business stakeholders, Delegate Process Owners, (Sr) Tech Leads, and DevOps Engineers
  • Design and maintain the architectural blueprint for IT4IT Service Management tooling & data
  • Translate business needs into architectural designs and guide teams in implementing these solutions
  • Create Project Start Architectures (PSAs) and solution outlines for ITSM
  • Contribute to domain-specific roadmaps, principles, and standards
  • Mentor and coach teams throughout the delivery process

Requirements

  • Deep knowledge of IT Service Management tooling in both SaaS (public cloud) and on‑premises environments, with strong understanding of ITSM/ITIL principles
  • 5+ years of professional experience, including 2+ years in IT service delivery, solution architecture, or business analysis within financial services or complex enterprises
  • Proven experience in modernizing ITSM platforms and integrating them with API‑first backends and analytics ecosystems
  • Strong skills in service architecture, including service taxonomy, service catalog design, and CMDB modelling (CIs, relationships, federation vs. centralization)
  • Ability to design and govern scalable API layers (REST standards, versioning, security, throttling, observability)
  • Deep knowledge of Azure integration services (API Management, Functions/App Service, Event Grid, Service Bus) and experience with Azure data & analytics platforms (Data Lake, Synapse/Databricks, Data Factory, Power BI)
  • Solid foundation in Azure security (Entra ID, Managed Identities, Key Vault, RBAC/ABAC, network security) and the ability to translate business/ITSM needs into architectural decisions and roadmaps
  • Strong communication, stakeholder management, and documentation skills, with the ability to guide teams, connect big-picture vision to actionable steps, and work effectively in complex multi‑stakeholder environments.

Benefits

  • Thirteenth month's salary and 8% holiday allowance
  • 10% Employee Benefit Budget
  • EUR 1,400 development budget per year
  • Hybrid working: balance between home and office work
  • A pension, for which you can set the maximum amount of your personal contribution

Job title

Senior Solution Architect – IT Service Management (ITSM)

Job type

Experience level

Senior

Salary

€5,876 - €8,395 per month

Degree requirement

Bachelor's Degree

Location requirements

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