Hybrid Project Coordinator

at ASCERA

• Job title: Project Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Splunk
• Location requirements: Hybrid, Clearwater, United States

About the role

• Project Coordinator managing successful client engagements in cybersecurity consulting at SP6. Facilitating collaboration, oversight, and communication across multiple teams to ensure project success.

Responsibilities

• __How You’ll Drive Success:**__
• Work collaboratively to support Professional Services (project-based consulting) to facilitate proper project: Kick-off, Delivery and reporting, Closeout, Hand-off to accounting
• Ensure proper documentation is in place prior to project kickoffs, including Master Service Agreements (MSA) with customers
• Schedule new customer kick-off meetings
• In kick-off meetings, ensure that customers are aware, and have in place, all necessary project prerequisites (hardware, software, needed stakeholders are available during scheduled days and times)
• Work closely with customer stakeholders and SP6 consultants to validate all project requirements and deliverables
• Monitor project progress through review of Daily Status Reports produced by consultants
• Ensure that project deliverables are met
• Escalate issues as needed, whether with internal SP6 team members or external customers
• When necessary, with Professional Services leadership, put in place plans of corrective action to ensure deliverables are met
• Ensure project closeout documents are completed and reviewed by approvers (project Review and Recommendations Document / RDD)
• Email and collect Customer Satisfaction (C-Sat documents)
• Serve as the main point of contact for internal and external teams including sales, services, accounting and other teams
• Identify and recommend opportunities for process improvements that will continue to mature SP6 Services operations; and as a result, the customer experience
• Direct internal teams use of standard departmental policies, processes, and documentation guidelines for consistent and successful delivery.

Requirements

• __**To Be Successful:**__
• 2+ years of experience in Project Coordination or Project Management
• 2+ years in a product/services IT Company.
• Experience working with leadership at Enterprise companies.
• SIEM knowledge is preferred. (Splunk is even better!)
• High attention to detail and organization skills
• Highly customer oriented with a track record of building successful relationships
• Self-starter with strong presentation skills and good verbal communication skills
• Thrives in a multi-tasking environment and can adjust to dynamic situations
• Effective communication skills to both internal and external teams
• Great elicitation skills; being able to ask consultative questions to extract critical information necessary to make sound recommendations
• Excellent business acumen**

Benefits

• __**Why SP6?**__
• Recognized as one of North America’s top professional service partners
• Company-paid Splunk training and certification, both initial and ongoing
• Exposure to a broad set of customers, technical challenges, use cases and different technologies that integrate with Splunk
• Excellent technical leadership and collaboration with team members that, like you, are passionate about Splunk
• Competitive salary
• 100% employer-paid health insurance
• 401(k) with company match