Service Delivery Manager responsible for end - to - end project management in technology services. Collaborating in an agile environment at LSEG, contributing to business objectives.
About the role
- Case Manager responsible for client-centered case management services and ensuring compliance with agency and state requirements. Handling client appointments, documentation, and assessments in a hybrid role.
Responsibilities
- Schedule all client appointments monthly in Empathic as billable services.
- Contact new clients within 1–2 business days to schedule appointments.
- Document all rescheduling attempts and communication efforts.
- Review client contacts and service delivery to ensure compliance.
- Complete and maintain required assessments for each client.
- Ensure all client files include necessary assessments and documents.
- Document all client and collateral contacts within 3 business days.
- Track and submit mileage and parking expenses within 30 days.
- Carry a caseload of 12–15 clients.
- Attend monthly Arubah trainings and other trainings assigned by the Treatment Director.
Requirements
- Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or a related field required.
- Master’s degree in a behavioral health field preferred, especially for programs requiring diagnostic knowledge.
- Minimum 1–2 years experience in case management, mental health services, social services, or community-based work.
- Experience working with individuals with Serious Mental Illness (SMI) or high-needs populations strongly preferred.
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