Project Manager at Arctiq managing hospitality IT projects for a new integrated resort in Dubai. Ensuring successful delivery of IT initiatives and transitions to live operations with client relations.
Responsibilities
Lead and project-manage teams of internal and contract resources to ensure successful delivery of hospitality IT projects supporting the pre-opening and opening readiness of a new integrated resort
Manage end-to-end project delivery, including scope, schedule, budget, risks, and resourcing
Coordinate and track multiple workstreams, ensuring deliverables are completed on time and to agreed quality standards
Act as the primary liaison between IT teams, vendors, operations, and property stakeholders
Oversee the implementation of hospitality technology solutions, including (but not limited to): Booking engines OTA and channel management platforms Mobile food ordering systems Spa, cabana, and nightclub reservation systems Call centre systems Guestroom technology
Ensure projects align with operational requirements and support a smooth transition to live operations
Follow established processes and procedures for working in live hospitality environments, minimizing impact to guests and day-to-day operations
Track and manage project sign-offs, ensuring documentation, configuration, training, and handover standards are met
Ensure solutions are delivered in compliance with security, regulatory, and operational support requirements
Requirements
Proven experience managing IT projects in hospitality, accommodation, retail, or other customer-facing environments
Experience delivering system implementations, upgrades, and integrations in live operational settings
Strong project planning, scheduling, financial tracking, and vendor management skills
Ability to manage multiple stakeholders with competing priorities
Excellent communication, coordination, and problem-solving abilities
Highly organized with strong attention to detail and documentation
Comfortable working under pressure in fast-paced, deadline-driven environments
Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Project (or similar project management tools)
Minimum of 3 years’ experience in a Project Manager role delivering IT or digital projects
Bachelor’s degree in Project Management, Information Systems, Business, or a related discipline (preferred)
PRINCE2, PMP, or similar project management certification (highly regarded)
Experience working in hospitality, accommodation, or service-based industries (highly regarded)
Ability to work across multiple sites and collaborate effectively with on-site operational teams
Must be willing to work onsite in Ras Al Khaimah at minimum 3 days per week
Benefits
Equal opportunity employer
Accommodations for adjustments throughout the interview process
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