Senior Business Analyst serving as a bridge between stakeholders and delivery squads at the Department of Government Services. Focus on analyzing, documenting, and translating business requirements into actionable user stories.
About the role
- Business Analyst supporting hospitality technology projects for Arctiq. Focus on documentation, project delivery, and stakeholder engagement for successful go-live readiness.
Responsibilities
- Partner closely with Project Managers to support end-to-end project delivery, with a strong focus on go-live readiness and transition to operations
- Gather, analyse, and document business, functional, and non-functional requirements for system and technology initiatives
- Develop clear, high-quality project documentation, including:
- • Business and functional requirements
- • Process maps and workflows
- • System configuration and solution design documentation
- • Operational, training, and support handover materials
- Act as a central coordination point to ensure all documentation, approvals, dependencies, and prerequisites are completed ahead of go-live
- Support project planning by identifying dependencies, risks, assumptions, and business or operational impacts related to system changes
- Facilitate workshops and stakeholder sessions to validate requirements, confirm scope, and assess readiness
- Support testing activities, including system testing and user acceptance testing (UAT), ensuring outcomes are documented, issues are tracked, and sign-offs are obtained
- Coordinate go-live and cutover activities, including release planning, deployment documentation, and stakeholder communications
- Ensure solutions align with agreed design standards, security requirements, compliance obligations, and operational support models
- Support vendor engagement by clarifying requirements, reviewing deliverables, and validating outputs against agreed scope and quality standards
Requirements
- Proven experience in a Business Analyst role supporting project or application delivery
- Strong documentation skills, with demonstrated ability to produce clear, structured, and auditable project artefacts
- Experience supporting system implementations, upgrades, or integrations through to successful go-live
- Solid understanding of project lifecycles, change management, and transition to operational support
- Excellent stakeholder engagement, communication, and workshop facilitation skills
- Highly organised, with strong attention to detail and the ability to manage multiple concurrent initiatives
- Comfortable working in fast-paced, delivery-focused environments
- Proficiency in Microsoft Word, Excel, and Outlook; experience with project management or documentation tools is highly regarded
- Minimum 3 years’ experience in a Business Analyst or Application Support role, preferably within the hospitality industry
- Bachelor’s degree in Information Systems, Business, or a related discipline (preferred)
- Experience working on IT, digital, or infrastructure programs (highly regarded)
- Valid driver’s licence
- Must be willing to work onsite in Ras Al Khaimah at minimum 3 days per week
Benefits
- Equal opportunity employer
- Accommodations available throughout the interview process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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