Manager overseeing JetBlue’s lounge product experience, ensuring high - quality service and operational standards across lounge locations. Leading program development and enhancing customer satisfaction and compliance in various hospitality environments.
About the role
- Patient Transport Manager overseeing all transportation and contact center operations. Ensuring quality patient transport services and compliance with operational standards at Aramark Healthcare+.
Responsibilities
- Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers
- Is responsive to customer needs
- Establishes quality patient transport, customer service center and transportation services necessary to meet customers' needs, as appropriate
- Oversees efficient operation of the Transportation and Contact Center Department
- Manages Transportation and Contact Center Department through supervisors and dispatchers
- Develops solid relationships with client personnel
- Supervises scheduling to provide adequate coverage desired by customers
- Oversees efficient operation of Transportation and Contact Center Department
- Manages operations in a cost-efficient manner and reviews financial reports to find opportunities for further cost savings
- Develops short term and long-term goals and objectives for patient transportation department to maintain high quality care and programs consistent with Aramark goals and objectives
- Adheres to all established systems and training programs to provide a safe working environment
- Complies with OSHA regulations and other local, state and federal regulations
- Maintains compliance with ARAMARK's standards of operation, client and within ARAMARK's Business Conduct Policy
- Maintains all records and reports necessary to regulations and codes
- Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended
Requirements
- Requires a high school diploma
- Experience in related field or equivalent experience preferred
- One to three years of experience in transportation industry, including experience in different means of Transportation and Contact Center Department functions
- Ability to manage and coordinate several different functions of Transportation and Contact Center Department to achieve a cohesive and cost-efficient operation
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off such as parental leave and disability coverage
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