General Manager overseeing resort operations at outdoor adventure destination. Managing client relationships and leading a team to provide optimal service.
Responsibilities
Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
Requirements
Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
Meaningful experience in service industry, contract services, or hospitality environment.
Proven ability leading through other managers.
Experience in creating and managing a department budget, financial controls and analysis.
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
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