Senior Advisor responsible for IT efficiency, infrastructure operations, and maintenance in Desjardins. Leading development projects and collaborating across various fields for strategic initiatives.
About the role
- Assistente de Operações de TI realizando suporte aos usuários e as rotinas de tecnologia da informação. Colaborando para garantir a continuidade das operações tecnológicas em saúde.
Responsibilities
- Perform initial triage and diagnosis of IT tickets (Level 1);
- Resolve incidents and quick service requests, ensuring proper logging and documentation;
- Create user accounts and provision access to systems;
- Manage processes involving IT and HR related to people management (onboarding, transfers, terminations, vacations and leaves);
- Configure and support computers, peripherals, printers and other network devices;
- Install and configure software and guide users on operation and usage;
- Perform basic printer maintenance and replace consumables;
- Assist users with videoconferencing and telephony systems.
Requirements
- Education: Bachelor's degree completed or in progress in Information Technology or a related field.
- Mandatory knowledge and skills:
- Previous experience providing user support;
- Strong verbal and written communication skills, focused on supporting employees and producing technical documentation for the knowledge base;
- Familiarity with Microsoft operating systems (basic support);
- Microsoft Office suite (Word, Excel, PowerPoint and Teams);
- Office 365: user and group administration, email management, password resets, account lock/unlock;
- Active Directory (AD): user administration, password resets, account lock/unlock;
- Basic knowledge of computer networks (broadband modems, wired and Wi‑Fi connections);
- Installation and configuration of common software (Adobe, Corel, PDF readers, browsers such as Chrome, government systems and other commonly used applications);
- Installation and configuration of peripherals (headset, webcam, keyboard, mouse and monitor).
- Desired knowledge: ITIL, HDI SCA or other IT-related certifications.
Benefits
- Meal voucher and/or food allowance to suit your needs;
- Health insurance with co-payment;
- Dental coverage with two plan options to choose from;
- Life insurance;
- Transportation voucher;
- Birthday credit deposited to your Caju card to use as you wish;
- Capacita – exclusive training platform for employees;
- Profit sharing (PLR);
- Breakfast at the office with fruit and snack options;
- Quality of life and wellness program (psychological, financial, social and legal support for you and your dependents);
- Hybrid work model (3 days on-site and 2 days remote);
- Free telemedicine for you and your dependents;
- Tourism Club – to plan your vacation trips;
- TotalPass – gym partnerships nationwide for health and wellness at discounted rates;
- Benefits club – discounts with various exclusive partners;
- Welcome kit for your baby;
- Extended paternity leave;
- Pharmacy benefit with fast delivery and payroll discount.
Job title
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