Senior Consultant leading client projects and mentoring junior consultants at Avencore. Engaging in various industry projects across Europe with a focus on sustainable practices.
About the role
- Team Lead managing Run support activities for clients in their digital transformation at Arago. Leading a team and ensuring smooth operational support in an international context.
Responsibilities
- Lead, coach and develop a team of Support Consultants
- Organize workload, prioritize tickets and ensure smooth Run operations
- Act as escalation point for complex or critical incidents
- Ensure customer requests are handled in line with Support procedures and SLA commitments
- Analyze issues and define the most appropriate solutions for clients
- Act as a trusted partner for clients on Run-related topics
- Work closely with Project teams to support post go-live phases
Requirements
- Higher education in Computer Science or equivalent
- Solid experience in HRIS Support / Run environments (SAP SuccessFactors is a strong plus)
- Proven experience managing or leading a team
- Strong customer-oriented mindset and problem-solving skills
- Excellent communication and interpersonal abilities
- Fluent in French and English
Benefits
- Flexible working arrangements that support work-life balance
- Expanding your expertise through continuous learning, training and certifications
- Growing your career with real opportunities for internal mobility
- Driving innovation by sharing ideas and leading initiatives
- Being part of a collaborative, supportive and international community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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