Hybrid Senior Business Travel Consultant – German speaking

at Perk

• Job title: Senior Business Travel Consultant – German speaking
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Senior Business Travel Consultant providing premium travel support for executive clients at a global travel firm. Managing complex itineraries using Amadeus within the DACH market.

Responsibilities

• Deliver exceptional, end-to-end travel support for Executive Care customers within the market.
• Own each case from initiation to resolution under a “one ticket, one consultant” model.
• Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services.
• Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging.
• Apply sound judgement when making decisions within defined risk and commercial guidelines.
• Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms).
• Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations.
• Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation.
• Ensure accuracy, compliance, and cost efficiency across all bookings.
• Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team.
• Consistently achieve exceptional customer satisfaction by delivering clear, empathetic, and solution-focused service.
• Apply the market-specific Quality Scorecard to ensure behaviours align with Executive Care expectations.
• Adapt communication style to customer urgency, tone, and seniority.
• Use customer sentiment, feedback, and context to inform decision-making and escalation when required.
• Partner closely with Account Managers, Sales, Implementation, and Operations to deliver seamless customer outcomes.
• Participate in structured communication loops to ensure alignment on customer needs and regional priorities.
• Support the Team Leader by sharing actionable customer insights and emerging trends.
• Own escalations with urgency, professionalism, and clarity.
• Manage complex or sensitive cases through established Executive Care escalation workflows.
• Ensure timely stakeholder communication and clear documentation via Zendesk and internal systems.
• Balance customer advocacy with policy, commercial, and risk considerations.
• Follow SOPs while applying critical thinking to non-standard or novel travel scenarios.
• Identify opportunities to streamline workflows, reduce friction, and improve customer journeys.
• Provide structured feedback to the Team Leader and Operational Excellence / BPI teams.
• Support pilot initiatives, hypercare activity, and new process rollouts.
• Use dashboards and performance data to understand personal results and identify improvement opportunities.
• Actively engage in coaching, quality reviews, and peer feedback.
• Maintain strong adherence to SLAs, workflows, and Executive Care service standards.

Requirements

• Native level German language
• Proven experience as a Senior Business Travel Consultant or equivalent role.
• Strong hands-on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan).
• Experience supporting VIP, executive, or high-touch corporate customers.
• Excellent knowledge of airfares, ticketing rules, exchanges, refunds, and IRROPs.
• Strong problem-solving, decision-making, and critical-thinking skills.
• Exceptional written and verbal communication skills.
• High attention to detail and strong organisational skills.
• Contact centre or executive support team experience.
• Familiarity with Zendesk or similar case management tools are desirable.
• Experience working in market-specific or premium service environments.

Benefits

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Nurture your language skills with in real-life English, Spanish and Catalan lessons
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support