Regional Sales Manager focusing on microscopy sales in the Mid - Atlantic Region, responsible for growing sales and executing product demonstrations. Engaging with customers and distributors to meet sales goals.
About the role
- Sales & Reservations Executive managing bookings for Aqua Expeditions' luxury small ship cruises. Responsible for maintaining customer relationships and converting inquiries into bookings across the EMEA region.
Responsibilities
- Manage direct and trade inbound booking inquiries from website, email, phone, social media, referral, press, and live chat platform
- Determine clients' needs and wishes and suggest suitable cruise options
- Supply customers with pertinent information and useful travel materials to influence decision making
- Provide customers with timely, high-quality, and personalized service
- Resolve customer concerns with the goal of converting inquiries to bookings
- Reach and exceed revenue targets
- Conduct personalized outreach to past direct customers to promote new destinations
- Cross-sell or up-sell when appropriate
- Handle unforeseen problems and complaints and determine eligibility for rebooking and refund requests
- Listen and document feedback from customers and suggest improvements in sales, marketing and operations processes whenever appropriate
- Confirm reservations and manage the entire booking process from lead inquiry to post-travel follow up
- Track and collect payments
- Follow-up on pre-and-post travel needs and special requests
- Ensure proper and timely collection of customers’ personal information and special requests
- Maintain and own the direct customer database, while effectively managing content in CRM with an eye for detail
- Liaise with operations to relay customer requests
- Review customer feedback from operations and comment cards
- Booking of press trips in coordination with marketing and PR team when it relates to the Blu and the Mekong
- Manage direct charter requests
- Track promotions and proactively promote to direct customers
- Liaise with accounting team when necessary
Requirements
- Undergraduate Degree with a preference for education in Hospitality, Travel, Tourism, Business, or other relevant fields
- Ideal candidates have previous experience working in a luxury travel agency or tour operator as a travel or hospitality consultant or travel advisor
- Tech savvy, with an ability to learn new computer systems quickly and effectively
- Sound knowledge of domestic and international travel trends
- An informed understanding of the North American consumer and traveler
- Personal travel experience a plus
- Native English speaking or fluent in English is a must
- Multilingualism is a plus
- Service oriented with highly personalized people skills
- Ability to interact, communicate and negotiate effectively with an international clientele
- Planning, organization, and prioritization skills
- Professional and articulate verbal and written interpersonal skills
- Strong problem-solving skills and ability to handle stressful situations and deadline pressures calmly and professionally
Benefits
- paid holidays
- paid vacation days
- travel benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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