Hybrid Sales & Reservations Executive

at Aqua Expeditions

• Job title: Sales & Reservations Executive
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Isidro, Peru

About the role

• Sales & Reservations Executive managing bookings for Aqua Expeditions' luxury small ship cruises. Responsible for maintaining customer relationships and converting inquiries into bookings across the EMEA region.

Responsibilities

• Manage direct and trade inbound booking inquiries from website, email, phone, social media, referral, press, and live chat platform
• Determine clients' needs and wishes and suggest suitable cruise options
• Supply customers with pertinent information and useful travel materials to influence decision making
• Provide customers with timely, high-quality, and personalized service
• Resolve customer concerns with the goal of converting inquiries to bookings
• Reach and exceed revenue targets
• Conduct personalized outreach to past direct customers to promote new destinations
• Cross-sell or up-sell when appropriate
• Handle unforeseen problems and complaints and determine eligibility for rebooking and refund requests
• Listen and document feedback from customers and suggest improvements in sales, marketing and operations processes whenever appropriate
• Confirm reservations and manage the entire booking process from lead inquiry to post-travel follow up
• Track and collect payments
• Follow-up on pre-and-post travel needs and special requests
• Ensure proper and timely collection of customers’ personal information and special requests
• Maintain and own the direct customer database, while effectively managing content in CRM with an eye for detail
• Liaise with operations to relay customer requests
• Review customer feedback from operations and comment cards
• Booking of press trips in coordination with marketing and PR team when it relates to the Blu and the Mekong
• Manage direct charter requests
• Track promotions and proactively promote to direct customers
• Liaise with accounting team when necessary

Requirements

• Undergraduate Degree with a preference for education in Hospitality, Travel, Tourism, Business, or other relevant fields
• Ideal candidates have previous experience working in a luxury travel agency or tour operator as a travel or hospitality consultant or travel advisor
• Tech savvy, with an ability to learn new computer systems quickly and effectively
• Sound knowledge of domestic and international travel trends
• An informed understanding of the North American consumer and traveler
• Personal travel experience a plus
• Native English speaking or fluent in English is a must
• Multilingualism is a plus
• Service oriented with highly personalized people skills
• Ability to interact, communicate and negotiate effectively with an international clientele
• Planning, organization, and prioritization skills
• Professional and articulate verbal and written interpersonal skills
• Strong problem-solving skills and ability to handle stressful situations and deadline pressures calmly and professionally

Benefits

• paid holidays
• paid vacation days
• travel benefits