Onsite HR Director – Associate Services, Corporate HR

Posted 3 hours ago

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About the role

  • Director of HR overseeing Associate Services and strategic HR operations at MasterCorp in hospitality. Managing corporate HR initiatives and ensuring alignment with business priorities.

Responsibilities

  • The Director, Associate Services and Corporate Human Resources serves as the operational and strategic backbone of the company’s Human Resource function.
  • This role leads the Associate Services organization, the centralized HR operations hub responsible for delivering consistent, compliant, and high-quality HR services to associates across the enterprise.
  • Acts as a trusted HR business partner to senior leaders in corporate functions – such as HR, Finance, Legal, IT, and Business Development – ensuring people strategies are aligned with business priorities.
  • Drive continuous improvement in HR transactions, associate inquiries, HR shared services tools, and workflow design.
  • Oversee the execution of corporate HR programs such as performance management, annual reviews, talent calibration, and succession planning.
  • Supervise Associate Services team members, corporate HR staff, and any assigned HR specialists or coordinators.
  • Champion a culture of service excellence, collaboration, and accountability.

Requirements

  • Preferred education requirement is a master’s degree or equivalent combination of education and experience.
  • SHRM/SPHR/PHR certification a plus.
  • 3–5 years managing managers (not just individual contributors) and leading change initiatives.
  • Experience with: Performance management and difficult conversations.
  • Developing successors and bench strength.
  • Organizational design or team restructuring.
  • Accountability for team outcomes, not just personal delivery.
  • Leading department-level or multi-team change, such as: System or process implementations, Operating model or service delivery shifts, Policy, compliance, or governance changes.
  • Demonstrated ability to: Communicate change to multiple audiences, Manage resistance and adoption, Sustain change after rollout.
  • Experience leading an HR shared service/compliance model.

Benefits

  • Competitive Pay at All Levels.
  • 401(k) Retirement Plan with Company Matching.
  • Paid Vacation and Sick Time.
  • Medical, Dental and Vision Benefits.
  • Company-Paid Life Insurance and Short-Term Disability.
  • Tuition Reimbursement.

Job title

HR Director – Associate Services, Corporate HR

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

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