Director of HR overseeing Associate Services and strategic HR operations at MasterCorp in hospitality. Managing corporate HR initiatives and ensuring alignment with business priorities.
Responsibilities
The Director, Associate Services and Corporate Human Resources serves as the operational and strategic backbone of the company’s Human Resource function.
This role leads the Associate Services organization, the centralized HR operations hub responsible for delivering consistent, compliant, and high-quality HR services to associates across the enterprise.
Acts as a trusted HR business partner to senior leaders in corporate functions – such as HR, Finance, Legal, IT, and Business Development – ensuring people strategies are aligned with business priorities.
Drive continuous improvement in HR transactions, associate inquiries, HR shared services tools, and workflow design.
Oversee the execution of corporate HR programs such as performance management, annual reviews, talent calibration, and succession planning.
Supervise Associate Services team members, corporate HR staff, and any assigned HR specialists or coordinators.
Champion a culture of service excellence, collaboration, and accountability.
Requirements
Preferred education requirement is a master’s degree or equivalent combination of education and experience.
SHRM/SPHR/PHR certification a plus.
3–5 years managing managers (not just individual contributors) and leading change initiatives.
Experience with: Performance management and difficult conversations.
Developing successors and bench strength.
Organizational design or team restructuring.
Accountability for team outcomes, not just personal delivery.
Leading department-level or multi-team change, such as: System or process implementations, Operating model or service delivery shifts, Policy, compliance, or governance changes.
Demonstrated ability to: Communicate change to multiple audiences, Manage resistance and adoption, Sustain change after rollout.
Experience leading an HR shared service/compliance model.
Benefits
Competitive Pay at All Levels.
401(k) Retirement Plan with Company Matching.
Paid Vacation and Sick Time.
Medical, Dental and Vision Benefits.
Company-Paid Life Insurance and Short-Term Disability.
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