Customer Support Specialist assisting the Mable community through high - volume inbound calls. Advocating for users and providing guidance while maintaining service excellence.
About the role
- Delivering customer service support for logistics operations requiring documentation compliance and effective communication. Ensuring timely and accurate service to customers in a global team environment.
Responsibilities
- Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
- Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
- Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
- Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
- Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
- Continuously intensify relationships in order to maintain and protect customers.
- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
- Ensure customers’ reports are timely and accurate.
Requirements
- Must have completed a bachelor's degree (specify if there is a specific degree needed)
- Excellent written and oral English communication skills
- Proven effective listening skills
- Demonstrated ability to work in a global team and matrixed environment
- Strong Microsoft office tools experience
- Ability to thrive in a fast-paced environment and have a positive attitude
- Ability to manage and prioritize multiple tasks
- Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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