Governance & Operation Specialist enhancing service delivery across France and Luxembourg. Engaging with teams to maintain quality frameworks and drive continuous improvement initiatives.
About the role
- Provide high-quality resolutions and solutions to customer inquiries in risk support. Identify problems and analyze data to ensure customer satisfaction and meet client expectations.
Responsibilities
- Identify problems and search for solutions to customer inquiries.
- Correctly document data using the given tools.
- Meet individual and team performance targets.
- Follow up on customer problems until resolved.
- Recognize trends for non-payment and fraud.
- Constantly monitor customers and transactional records.
Requirements
- Relevant professional experience in risk/fraud customer service
- 1 year of experience
- Good coordination skills
- Analytical skills to investigate processes
- Strong communication skills with ability to influence
- Able to learn quickly and make decisions
- Determined and able to work independently.
- Analytical problem-solving skills
- Strong verbal and written communication skills
- Bachelor's degree in business or finance.
- Basic-intermediate skills in platforms such as Excel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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