Coordinate provincial pharmacy care services and oversee formulary management at Shared Health. Ensure high standards of quality and patient safety with a focus on medication management.
About the role
- Home Lending Manager leading and coaching a team of home lenders at ANZ to ensure outstanding customer experience. Driving home loan objectives and managing team capabilities in Queenstown, New Zealand.
Responsibilities
- Champion the customer experience and lead the team to deliver exceptional service at each step of the home buyer’s journey
- Driving Personal Banking home loan objectives and momentum, helping the team to effectively and efficiently serve customer needs
- Manage the team home loan pipeline and ensure deals are triaged to the most appropriate home lender - balancing customer experience, workload, and development opportunities for lenders
- Ensure quality of home loans processed, helping to workshop loans and acting as a day-to-day point of escalation, trouble shooting, and quality assurance
- Promoting and progressing wider home loan strategy, priorities and change
- Ensure customers are educated on ways to bank, driving take-up of self-service channels
- Develop home lenders at all levels of experience and expertise – supporting team members to identify and progress next steps, areas for growth and development opportunities
- Provide on the job training and coaching to the team, acting as a source of technical expertise and practical advice
Requirements
- Strong people leadership, and ability to coach, and develop experienced lenders
- Strong ability to create a customer centric culture and foster exceptional service to a wider range of home loan customers – from first home buyers, business owners to investors
- Advanced credit knowledge, holding the appropriate CAD required to support the needs of the team and ability to understand and coach complex lending interactions
- Advanced knowledge and experience with the home buying journey and industry – with deep understanding of the bank’s credit policy, risk appetite, and pricing framework
- Strong understanding of business lending requirements, cashflow and the bank’s credit assessment systems, and processes (e.g. LA & Biz Cat)
- Strong collaboration skills to workshop complex requirements with Credit & Pricing teams to support customer acquisition.
- Leader in new business acquisition and driver of community activity with proven ability to source new deals and ability to win business
- Proven ability to work collaboratively with other leaders and teams across ANZ to unite people towards a common goal and purpose
Benefits
- access to wellbeing services
- discounts on selected products and services from ANZ
- flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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