WFM Analyst II providing forecasting and scheduling support for contact center operations. Analyzing data to optimize staffing and improve customer experience in healthcare.
About the role
- Senior Business Analyst in ANZ’s Delivery & Change Centre of Excellence. Supporting cross-functional teams to drive successful project outcomes and delivering value to customers.
Responsibilities
- Leverage your deep expertise in business analysis to uncover insights
- Collaborate closely with stakeholders to elicit clear, actionable requirements
- Champion customer outcomes by partnering with project teams
- Build strong, trusted relationships across internal and external stakeholders
- Support and mentor fellow Business Analysts
Requirements
- Extensive experience in business analysis
- Deep banking industry expertise
- Proven experience in scheme and payment compliance
- Strong grasp of project lifecycles and delivery methodologies
- Proven success across diverse projects
- Exceptional communication and facilitation skills
- Experience on projects with a strong data theme
- A proactive, solutions-focused mindset
Benefits
- access to wellbeing services
- discounts on selected products and services from ANZ
- range of flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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