Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Partner Support Associate at Ansira providing exceptional support on marketing platform for Colombian partners. Interacting via phone, chat and email to resolve issues and enhance satisfaction.
Responsibilities
- Interact with partners daily to support their use of Ansira’s marketing platform and programs via phone, chat and email
- Achieve and maintain deep proficiency in Ansira technology through regular education and training
- Assist partners with placing orders, enrolling in automated programs, and resolving technical issues
- Manage support tickets using approved systems (e.g., Zendesk / Salesforce): categorize, respond, and follow through on partner requests
- Accurately track time spent on support activities using department tools
- Communicate with team members, leads, managers, and client relationship managers to identify user needs and recommend platform enhancements
- Meet or exceed key departmental performance indicators such as customer satisfaction, response times, and call pick-up rates
Requirements
- Strong customer service orientation and exceptional oral and written communication skills in English
- Previous experience working with American companies and understanding of U.S. business culture
- Friendly, engaging, and professional personality with the ability to build rapport in writing and speech
- Demonstrated ability to multi-task, problem solve, and apply creativity and resourcefulness
- Confident in handling customer objections and driving successful outcomes
- Quick learner, adaptable to new technologies, systems, and marketing concepts
- Strong organizational and time management skills; able to manage procedural tasks and workflows efficiently
- Effective team player, collaborative and approachable
- Capable of assisting business partners in program enrollment, order placement, and troubleshooting technical issues
Benefits
- US holiday schedule observed, compensated for working on weekday Colombian holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Support Specialist managing administration tasks for Edinburgh while based in Kuala Lumpur. Accountable for KPIs, client queries, and business support efforts in the region.
Business Support Specialist for LRQA's Fisheries Team overseeing certification schemes and subcontractor management. Supporting quality assurance processes and documentation compliance.
Customer Service Administrator handling inbound and outbound calls and email transactions at Canon. Resolving customer service inquiries related to various products and maintaining service standards.
Customer Support Representative assisting Florida customers with inquiries and problem resolution. Handling inbound calls about billing and customer service and providing support in public relations.
Customer Service Logistics Employee overseeing transportation for KH Chemicals. Responsible for logistics planning and customer communication in an international environment.
Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.
Join West as a Customer experience associate to improve patient lives with a commitment to lifelong learning and development. Embrace an inclusive culture with recognition and rewards for employee dedication.
Customer Care Representative at Connect Hearing managing client accounts and providing exceptional customer service in a fast - paced retail clinic environment. Collaborating with Hearing Care Professionals and clients in Scarborough, Ontario.
Customer Care Representative delivering customer service in a fast - paced retail clinic. Scheduling appointments and managing client accounts at Connect Hearing's Vaughan location.