Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Platform Operations Manager leading hybrid infrastructure at Anglian Water. Ensuring security, scalability, and performance of digital operations.
Responsibilities
- Lead platform strategy and delivery - managing the hybrid infrastructure roadmap, balancing in-house and managed service capabilities, and embedding automation-first, resilient design from the start.
- Ensure operational reliability and service-aware operations - overseeing Site Reliability Engineering, uptime, performance, and proactive observability to reduce operational risk, toil and enable self-healing platforms.
- Develop people and partnerships - leading and coaching our high-performing teams, building our internal team’s capabilities, and managing relationships with strategic partners to enable service improvement.
- Champion continuous improvement and transformation – driving DevOps, automation, and modern Cloud practices, identifying opportunities to reduce cost and complexity, and fostering a culture of learning, experimentation, and safe challenge for all.
Requirements
- Degree in a technology or computing discipline
- Extensive experience leading hybrid platform operations (cloud/on-prem)
- Proven track record of leading SRE, DevOps and infrastructure automation practices
- Experience managing network and platform engineering teams
- Strong working knowledge of platform observability and telemetry tools
- Experience managing outsourced and in-house technical teams
- Understanding of ITIL processes (esp. Change, Incident, Problem)
- Familiarity with containerised environments and Infrastructure as Code
- Relevant professional certifications (e.g. Azure, AWS, ITIL, SRE) (not essential)
Benefits
- Full private healthcare with no excess
- 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- A flexible working culture
- Competitive pension scheme – we double-match your contributions up to 6%
- Life Assurance at eight times your salary
- Personal Accident cover – up to 5x your salary
- Bonus Scheme
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