IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
Responsibilities
- Manage end-to-end account updates, including RMAs, swaps, add-on orders and cancellations.
- Ensure all client account activities meet accuracy, compliance, and service standards.
- Maintain precise records across systems such as Salesforce and internal databases.
- Validate Work Orders and account details to prevent downstream issues.
- Coordinate with Implementation, Finance, Growth, Success, and Product teams to resolve account discrepancies.
- Support quality control by reviewing records and identifying data anomalies.
- Recommend process enhancements to improve workflow speed or data integrity.
- Uphold departmental SOPs, SLAs, and compliance standards.
- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Requirements
- 2–3 years of professional experience in customer success or related roles.
- Proven knowledge of client account management and operational workflows.
- Hands-on experience with Salesforce or comparable CRM platforms, Dealhub or comparable quoting software, and Netsuite.
- Strong organizational, problem-solving, and data validation skills.
- Familiarity with SaaS or fintech environments preferred.
- Ability to manage multiple requests in a deadline-driven setting.
- Knowledge of shipping logistics and the hardware lifecycle a plus.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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