Application Support Engineer handling DeltaV systems deployments and support. Engaging with customers and delivering maintenance activities on their systems throughout the UK region.
About the role
- Application Engineer providing technical solutions and support for the pulp and paper industry. Collaborating with customers and teams to optimize product performance and efficiency.
Responsibilities
- Collaborate with sales and product teams to understand customer requirements and propose tailored solutions.
- Configure, implement, and optimize applications to meet client needs.
- Provide technical support and troubleshooting for application-related issues.
- Conduct product demonstrations, training sessions, and technical presentations for customers.
- Work closely with engineering teams to communicate customer feedback and contribute to product improvements.
- Develop and maintain technical and commercial documentation, including user guides and best practices.
- Collaborate with other product groups to develop complete customer solutions.
- 20–40% regional travel to customer sites and facilities, with occasional international travel for global meetings or training.
- Supervise and support equipment installation and perform physical tasks in an industrial environment.
Requirements
- Post-Secondary level education, in engineering, automation, technology, or similar
- 3+ years technical sales, service and/or product management experience
- Experience in the pulp and paper industry is preferred.
- Solid mechanical aptitude with the ability to interpret and work from engineering drawings
- Ability to work with minimal supervision in the field both independently and with Service Technicians
- Have a service mindset and customer focus
- Self-motivated, able to handle multiple tasks and manage priorities
- Familiarity with Office 365 products
- Basic working knowledge AutoCAD is preferred.
- Familiarity with SAP is preferred.
- Additional spoken languages such as French, is a benefit
Job title
Job type
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Not specified
Degree requirement
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