Application Support Engineer providing L2 application support and ensuring system stability for Fortune 500 clients. Collaborating across teams to improve processes and drive service excellence.
About the role
- Application Support Engineer handling DeltaV systems deployments and support. Engaging with customers and delivering maintenance activities on their systems throughout the UK region.
Responsibilities
- Establish a deep understanding of DeltaV, its complementary products and the infrastructure on which it is deployed
- Take ownership of deployment projects - from the proposal and design, through to site execution
- Perform maintenance tasks on customers systems
- Support the sales team to promote and sell products and services in our portfolio
- Be included in the on-call rota, ready to respond to customer emergencies
- Embrace the "Think Customer" culture and build positive relationships with our customers
- We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus including Backup & Recovery, Patch Management, Endpoint Security, and Application Whitelisting
Requirements
- BSc in Engineering or equivalent work-based experience
- Enjoys being hands-on with installing and maintaining hardware and software on customers sites
- Is comfortable interacting with customers
- Understands computer, network and control system architectures, including Virtualisation
- Is capable of installing Microsoft Windows and DeltaV applications
- Resolves issues in a calm and structured manner
- Can write project and report documents
- Is flexible to meet the demands of our customers, which includes being willing to occasionally work offshore, unsociable hours and weekends
Benefits
- wellbeing benefits
- healthcare plans and eyecare
- benefits centred around professional development
- Employee Assistance Program
- employee resource groups
- recognition
- flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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