IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Learning & Development Specialist focusing on onboarding and training new Import Specialists for Deringer operations. Developing materials and overseeing the Learning Management System with a focus on operational alignment.
Responsibilities
- Develop training materials to support routine and new training programs
- Create supplementary resources for Import 101
- Support internal Learning Management System by assigning materials to new hires
- Collaborate with internal stakeholders regarding instruction and scheduling
- Provide guidance and mentorship to newly hired Import Specialists
- Evaluate training effectiveness by monitoring feedback surveys and analyzing performance metrics
Requirements
- Minimum of two years in a brokerage-related role
- Proven record of helping to train/onboard new colleagues
- Understanding of adult learning principles is preferred
- High school diploma required; certifications/licenses and continuing education preferred
- Proficient in Microsoft Office and Adobe Suite
- Familiarity with ActivePresenter, Brainier LMS, Articulate Suite, Canva, and principles of instructional design
Benefits
- Health insurance
- Dental plans
- Vision plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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