AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Following compliance guidelines, drives sales performance to ensure sales forecasts are met or exceeded within assigned territory by calling on HCP offices and Mental Health Community Centers both in-person and virtually.
- Effectively uses assigned budgets to achieve territory objectives.
- Customizes discussions and client interactions based on customer’s needs in a compliant and ethical manner.
- Maintains current understanding of local market, practice structures, evolving customers, and key influencers.
- Routinely shares such information with relevant internal Intra-Cellular stakeholders.
- Provides input into resource allocation decisions across customers/region.
- Identifies and selects programs/resources available and appropriate for each customer, practice, and/or system.
- Works with Regional Business Manager and key stakeholders to develop a local business plan that ensures achievement of all business objectives.
- Capitalizes on formulary approvals and other business opportunities through effective implementation of the strategic plan.
- Collaborates with other Neuroscience Sales Specialists on common objectives and sharing of best practices.
- Accountable for providing timely and accurate administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting.
- Effectively inform and build a business plan based on depth and breadth of customer business needs, resources and products.
- Complete all company and job-related training as assigned within the required timelines.
Requirements
- 2+ years of previous sales experience in pharmaceuticals, biologics, or medical device sales required;
- 3+ years of sales experience in specialty pharmaceuticals preferred
- Launch, antipsychotic, and/or bi-polar sales experience highly preferred.
- Must have Bachelor’s degree from an accredited college or university as well as a valid driver’s license and safe driving record.
- Must have strong desire and passion for improving the lives of patients and their caregivers.
- Ideal candidate emulates patient-centricity.
- Must act with high integrity and always in accordance with the Company’s Compliance policies and procedures.
- Must have strong sense of self-motivation, initiative, and entrepreneurial thirst, excellent decision-making judgment, strong teaming/collaboration and cross-functional skills
- A proven track record of success in learning and adapting to an evolving environment such as Covid-19 in order to overcome obstacles and challenges
- Must have ability to be agile and adapt to the changing telemedicine/virtual environment.
- Ability to analyze data/metrics to assess progress against objectives as well as diagnose performance issues and identify new opportunities.
- Experience establishing new customer relationships and communicating technical information to a diverse customer audience.
Benefits
- Competitive compensation
- Comprehensive benefits packages tailored to your role + location
- A supportive culture that fuels your soul + feeds your spirit
- A primarily remote work model for better work-life balance
- A diverse, equitable + inclusive workplace, so you can be your best self
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