Hybrid Property Field Claims Adjuster

at American Family Insurance

• Job title: Property Field Claims Adjuster
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $56,000 - $92,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Detroit, United States

About the role

• Property Claims Adjuster responsible for homeowner property claims across Michigan metro regions. This role involves field investigations and customer interactions while reporting to the Property Claim Manager.

Responsibilities

• you will work in the field and report to the Property Claim Manager and handle homeowner property field claims.
• investigate the origin and cause of claims by contacting the appropriate parties.
• identify complex issues and seek assistance as needed.
• handle claims on a good faith basis.
• handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• conduct on-site inspections when needed, evaluates damages, and handles claim negotiations.
• respond to customer inquiries, makes appropriate decisions and closes file as needed.
• interpret and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Requirements

• demonstrated experience providing customer-driven solutions, support, or service.
• demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• demonstrated experience handling moderately complex claims, or other equivalent experience.
• solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
• valid driver's license required plus an acceptable driving record.
• obtain state specific property casualty claims licensing as required.

Benefits

• comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• competitive 401(k) contribution
• pension plan
• annual incentive
• 9 paid holidays
• paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave