Client Solutions Manager at Amex GBT leading communications and strategy with clients and partners. Owning business reviews and account plans while driving client retention and growth strategies.
Responsibilities
Lead communications and strategy with clients and partners
Own the business review and account plan for each client
Lead client retention by developing strategic business growth plans
Design and deliver strategies for travel program spend and technology roadmap
Develop a deep understanding of the client’s business needs
Use travel industry insights to find opportunities to improve
Implement new business and lead client onboarding, product implementation, maintenance, and training
Requirements
Proven experience in B2B business development and sales
Travel industry knowledge
Expert problem solver
Excellent written and verbal communication skills, including negotiation
Financial foresight
Strong time management, organization, and prioritization skills
Collaborative approach; able to work well with global teams
Skills in Salesforce and Microsoft Office suite
Experience using the Challenger model
Benefits
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks: deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on a learning platform and leadership courses
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