Platform Operations & Delivery Lead managing Quebec’s aerospace and defence ecosystem for AI - powered manufacturing tech. Overseeing delivery, client operations, and stakeholder management.
AL
Hybrid Tech Operations Lead – Power BI
Posted 2 months ago
About the role
- Senior Operational Analyst ensuring smooth operations and high user satisfaction in financial planning services. Provides technical support and incident resolution using Power BI and SQL among others.
Responsibilities
- Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell.
- Own and resolve day-to-day production issues, ensuring seamless operations and user satisfaction.
- Perform root cause impact and analysis, implement bug fixes, and document support procedures, relaying feedback to development teams for continuous improvement.
- Review, approve and deploy developer Change Requests into your production environment, assessing code quality, efficiency, simplicity, scalability and security.
- Interface with vendors for issue resolution and feature enhancements and maintain SLAs.
- Identify automation opportunities to boost team efficiency and deliver value.
- Helping with business user education and enhancing application usage.
- Monitor system performance and proactively address risks, track and report support metrics and user satisfaction.
- Ensure compliance with IT policies and audit requirements.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
- 10+ years of experience in application support or operations, with hands-on experience of SQL, PowerShell, Power BI, Python.
- Experience managing vendor relationships and coordinating issue resolution.
- Good analytical, communication, and documentation skills.
- Familiarity with IT compliance, audit requirements, and change management processes.
Benefits
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Exposure to global business processes and emerging technologies.
- Support for continuous learning.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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