Hybrid Senior Technical Product Manager

at American Tall

• Job title: Senior Technical Product Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $120,000 - $150,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, ERP, Google Cloud Platform, PMP
• Location requirements: Hybrid, Mississauga, Canada

About the role

• Pivotal role in shaping product strategy and driving innovative solutions for a leading DTC ecommerce brand. Collaborating across teams to enhance user experiences and manage product lifecycle.

Responsibilities

• Application & Platform Strategy Ownership: Own the strategy, lifecycle, and evolution of core ecommerce supporting applications and platforms, ensuring technology investments align with business strategy, growth plans, and operational priorities.
• Enterprise Architecture & System Clarity: Create, maintain, and communicate a shared, trusted view of enterprise architecture—documenting how systems integrate, scale, and evolve across Shopify, ERP, WMS, analytics, and third-party services. Act as a steward of system coherence and long-term technical health.
• Application & System Roadmaps: Develop and manage multi-year application and system roadmaps that balance innovation, scalability, reliability, and technical debt, proactively planning platform evolution rather than reacting to issues.
• System Knowledge & Transparency (SharePoint Wiki Ownership): Establish and govern a centralized system knowledge repository (SharePoint Wiki) that captures application purpose, integrations, data flows, dependencies, risks, and ownership—eliminating tribal knowledge and reducing dependency on individuals.
• Cross-Functional & IT Collaboration: Partner closely with engineering, IT, operations, marketing, and external vendors to deliver system enhancements, integrations, and platform improvements across the full technology ecosystem.
• Agentic AI Exploration & Enablement: Identify, evaluate, and pilot agentic AI solutions that automate workflows, improve operational decision-making, and scale internal capabilities across ecommerce, marketing, customer experience, and back-office functions.
• Business & Market Alignment: Assess business needs, operational pain points, and emerging technologies to identify opportunities for system optimization, automation, and differentiation.
• Requirements, Prioritization & Governance: Translate business and operational needs into clear, prioritized requirements using ROI, scalability, risk, and impact-based frameworks; ensure alignment across stakeholders.
• Stakeholder Communication & Technology Translation: Serve as the bridge between business and technology, clearly communicating system capabilities, trade-offs, risks, and opportunities to both technical and non-technical stakeholders.
• Standards, Best Practices & Continuous Improvement: Champion best practices in application management, documentation, architecture, and governance to drive consistency, resilience, and long-term operational excellence.

Requirements

• 8+ years of experience in technical product management, application management, or platform ownership roles within ecommerce or complex digital ecosystems.
• Demonstrated ownership of enterprise or multi-application platforms, including responsibility for system evolution, integrations, scalability, and long-term roadmap planning.
• Hands-on experience with Shopify and surrounding enterprise systems such as ERP, CRM, WMS, OMS, PIM, payment platforms, and analytics tools.
• Proven experience creating and maintaining enterprise architecture views, system diagrams, and integration documentation that provide clarity across technical and non-technical stakeholders.
• Experience leading or contributing to application and system roadmap planning, balancing innovation, technical debt, operational stability, and business priorities.
• Exposure to AI-driven automation, decision support tools, or agentic AI concepts, with experience evaluating, piloting, or scaling AI-enabled workflows preferred.
• Strong understanding of software development lifecycles, integration patterns (APIs, middleware, event-driven systems), and cloud-based architectures.
• Certifications in Product Management, Agile, or Technology certifications such as Certified Scrum Product Owner (CSPO), SAFe, PMP, ITIL, or cloud platform certifications (AWS, GCP, Azure) are an asset.

Benefits

• Healthy Lunch Program (onsite only): Enjoy delicious and nutritious meals curated by our personal chef, promoting a healthy lifestyle. Meals are $2 a day and all proceeds go to charity. Vegan and gluten free options are available.
• Annual Performance Bonus: Your hard work and dedication are rewarded with an annual bonus, reflecting your contributions to our success.
• RRSP Matching: Plan for your future with our RRSP matching program, helping you build your retirement savings.
• Health Benefits: We offer comprehensive health benefits for both single employees and families, ensuring you and your loved ones are well taken care of.
• Tuition Reimbursement Program: We support professional development. We will reimburse up to $1000 a year for courses taken outside of work to further develop your skills.
• Generous Vacation Package: We value work-life balance and offer a generous vacation package, complete with additional gifted days off to give you the time off you deserve.
• Professional Headshots: Start your journey with us on the right foot! All new hires on site are invited to receive a professional photoshoot to capture their best side.
• Community Engagement: We are committed to giving back. Our lunch program supports philanthropic initiatives that benefit the community.
• Office Celebrations & Social Events: Experience the joy of working in a vibrant environment with regular office celebrations and in-person socials to connect with your colleagues.
• Flexible Work Hours: We understand the importance of flexibility and offer work hours that can accommodate your personal schedule when needed.
• Referral Program: Help us grow our team! Receive rewards through our referral program when you bring in great talent.
• Employee Discounts: Enjoy a 50% discount on our entire online collection.