Multinational Operations Manager overseeing production support across Property, Liability, and Financial Lines. Managing operations team and ensuring adherence to service standards across global insurance production.
About the role
- Operations Manager overseeing nonprofit operations, compliance, and HR at American Alpine Club. Ensuring effective workflows and supporting a team of 25–35 staff members.
Responsibilities
- Manage and administer daily operations
- Oversee office operations, supplies, mail, and facility vendors
- Manage and respond to federal, state, local, or business inquiries
- Maintain compliance calendar (filings, renewals, reporting deadlines)
- Support VP of Finance and Operations in insurance renewals and documentation, primarily by tracking renewal timelines and coordinating documentation gathering
- Coordinate charitable exemptions, state registrations, permitting, and compliance with oversight from the VP of Finance and Operations
- Maintain COI records and track compliance needs
- Support Contractor administration, including tracking timelines, vendor list, onboarding and offboarding, etc.
- Support budget tracking for Operations expenses
- Coordinate expense policy adherence and documentation
- Assist with audit preparation by gathering non-accounting documentation
- Support grant compliance documentation collection (operational components)
- Manage corporate filings and annual registrations (as delegated)
- Manage and administer human resources daily operations
- Coordinate job postings and general hiring process with Supervisors
- Manage and execute onboarding and offboarding logistics (background checks, I-9, benefits enrollment/term, payroll setup, access provisioning/removal, scheduling support, etc.)
- Maintain personnel files and HRIS records
- Administer benefits enrollment and changes
- Coordinate workers compensation, unemployment claims, and compliance filings
- Support payroll preparation in partnership with Finance Director; update state tax rates in the HRIS to ensure compliance
- Collaborate with the Deputy Director to ensure HR policies are documented, up-to-date, and acknowledged
- Support the VP of Finance and Operations with logistics for required staff trainings
- Support the Deputy Director with performance review logistics and administration
- Manage contractor compliance tracking (W-9s, insurance certificates, agreements)
- Document operational workflows and SOPs
- Maintain centralized policy and operations manual
- Ensure version control and staff accessibility
Requirements
- Commitment to AAC’s values and purpose.
- Experience in outdoor, environmental, or recreation sectors is preferred but not required.
- 4+ years experience in nonprofit operations, HR administration, or organizational management
- Strong working knowledge of HR compliance and employment law basics
- Experience managing vendors, contracts, and compliance tracking
- Exceptional organizational and documentation skills
- Ability to build workflow systems and ensure follow-through
- Strong cross-functional communication skills
- Comfortable operating in a 25–35 person growth-stage nonprofit
- Experience with HRIS (preferably BambooHR), Google Suite, Salesforce, Asana, and Excel
Benefits
- employer-paid medical (with reproductive and gender-affirming care)
- HSA
- dental
- vision
- life
- AD&D insurance
- short- and long-term disability insurance
- wellness program
- matching 401k retirement plan
- flexible work scheduling
- pro deals
- generous paid time off
- bonding leave
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