Strategic Director of Reward leading compensation, benefits, and recognition at Starling Bank. Ensuring alignment with business strategy and regulatory compliance while driving employee engagement and motivation.
AA
Hybrid Associate Director, Donor Support Services
Posted 2 months ago
About the role
- Associate Director leading Donor Support Services team for the Alzheimer’s Association. Overseeing donor inquiries and managing escalations while ensuring compliance with performance metrics and service levels.
Responsibilities
- Lead and coach a Donor Support Services team
- Oversee donor inquiry resolution via phone, email, ServiceDesk, and chat escalations
- Manage day‑to‑day performance of the external contact center vendor; monitor SLAs and quality
- Serve as an escalation point for complex donor issues
- Maintain and improve workflow documentation, procedures, and training materials
- Manage volume, workflow distribution, and response‑time expectations
- Collaborate with Finance, Development, and IT on issue resolution and system improvements
Requirements
- Bachelor’s degree or equivalent experience
- 5+ years customer service, donor support, or operations experience
- Experience leading teams in a high‑volume service environment
- Experience managing outsourced vendors or contact center partners
- Strong communication, coaching, and problem‑solving skills
- Ability to analyze data and manage performance metrics
- Experience with or ability to learn Luminate Online, Funraisin’, Salesforce, Personify, ServiceDesk, 8x8, and MS Office (Excel)
Benefits
- Health insurance
- 401(k) retirement plan
- Tuition reimbursement
- Generous Paid Time Off
- 12 annual holidays
- Paid Family Leave
- Cultural & Heritage Day
- Volunteer Day
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior technical leader guiding complex product and platform development while building client relationships at Suntra. Overseeing architecture, systems thinking, and engineering decisions across projects.
Associate Director ensuring a harmonized analytical, regulatory, and release testing approach in Quality Control at Vericel. Pioneering advanced cell therapies for sports medicine and severe burn care.
Resource Management Associate Director at RSM ensuring the tactical delivery of resource plans and supporting project demand fulfillment. Leading a part of the organization and coaching junior resource managers.
Solutions Director responsible for driving adoption and revenue growth for SIDEKICK AI product at TEAM LEWIS. Focused on new business development and commercial ownership for scaling SideKick.
Managing Director leading growth and strategy at Geoteam in land surveying and agriculture services. Focused on optimizing processes and maintaining high quality in operations.
Aquatics Director overseeing day - to - day YMCA aquatic operations and ensuring a safe, high - quality experience in Loves Park, IL. Leading a team and engaging with community members.
Senior Directors managing Policy & Advocacy roles at LEE, leading member career support strategies and scaling early - to mid - career pathways.
Associate Director leading a team in Medical Affairs for oncology studies and trials at IQVIA. Engaging with thought leaders and managing MSL performance across key initiatives.
Director of Business Continuity and Disaster Recovery providing leadership for organizational resilience at IQVIA. Evolving business continuity processes and interfacing with diverse stakeholders across the organization.