Junior Project Manager at Altenar managing operations for sportsbook software and services. Collaborating with internal teams to ensure successful project delivery and client satisfaction.
Responsibilities
Communication with assigned B2B customers of Altenar
Contribute to the successful business operations, project management and service delivery for native mobile application and retail projects
Maximize customer satisfaction and increase customer commercial value
Work under guidelines set by more senior members of the team and facilitate their work through a number of activities, that would include business operations, project and account management activities, related with Sportsbook and PAM configuration
Preparation and categorisation of information obtained in meetings or taken from any other unstructured communication and converted into an organized and ordered specifications form ready for technical implementation
Together with other senior members of the team, or under their direct guidance, handle communications internally within Altenar and between various departments such as liaising business specifications with the software development department
Follow-up on and/or track status of any deliverable, dependency, project or service request whose successful and smooth execution adds value to a specific customer or a group of customers
Requirements
University Degree in Business Administration, Engineering, Computer Science or related Technical discipline
Excellent spoken/written language proficiency in English or Spanish will be considered as a plus
Previous experience as project manager, account manager or product manager in a business-to-business organization will be a plus
Highly organized with attention to detail and ability to meet deadlines
Previous experience with native applications (Windows, Linux, Android, iOS) will be considered as a plus
Certification in Project Management or previous working experience in project Management in iGaming industry will be considered as a plus
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer's needs and objectives based on metrics
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Analyzing and communicating business specification to software development team
Ensure the timely and successful delivery of our software solutions according to customer needs and objectives
Be the primary point of contact and build long-term relationships with customers
Responsible for trainings and demonstrations to our customers
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