Customer Solutions Analyst Intern supporting supply chain processes at Nestlé in Brussels. Overseeing claims management and enhancing customer satisfaction through efficient practices.
About the role
- Business Analyst driving end-to-end process excellence across International Vehicle Payments Technology landscape. Collaborating with leadership to enhance efficiency and reduce operational risk.
Responsibilities
- Drive end‑to‑end process excellence across the International Vehicle Payments Technology landscape.
- Act as a strategic partner to Technology and Business leadership, identifying, analyzing, and transforming operational processes to enhance efficiency, reduce risk, and increase commercial value.
- Report directly to the VP, IT Performance, and regularly collaborate with International Vehicle Payments Technology Leadership, Product Leadership, and Business Stakeholders.
- Leading end‑to‑end analysis of cross‑functional business processes to identify inefficiencies, duplication, control gaps, and operational risks.
- Documenting current‑state processes using structured modelling standards such as BPMN.
- Designing future‑state processes aligned to strategic goals, regulatory requirements, and performance targets.
- Applying Lean, Six Sigma, and value‑stream methodologies to drive measurable cycle‑time reduction, cost optimization, and quality uplift.
- Establishing process ownership models, governance structures, and performance metrics.
- Building and maintaining a structured process inventory and control framework.
- Tracking and reporting measurable improvement outcomes to ensure sustained benefits realisation.
- Defining operational KPIs aligned to strategic and process objectives.
- Using data‑driven analysis to diagnose root causes and validate improvement hypotheses.
- Supporting development of performance dashboards and management reporting.
- Partnering with business leaders to monitor and refine process performance.
- Translating process improvements into clear functional and non‑functional system requirements.
- Facilitating discovery workshops to eliminate ambiguity and streamline workflows.
- Ensuring technology solutions align to agreed future‑state processes.
- Conducting change impact assessments related to process redesign and operating model changes.
- Supporting stakeholder adoption through documentation, training, and governance enablement.
Requirements
- Qualified by experience, with a proven track record in business analysis.
- Bachelor Degree considers as desirable
- 5+ years of business analysis experience within an international organization.
- Experience in the payments industry is highly desirable.
- Strong proficiency in Microsoft Visio (professional level); experience with Power BI is a plus.
- Familiarity with the BPMN framework would be an advantage.
- Significant experience leading end‑to‑end business process improvement within complex, technology‑enabled environments.
- Expertise in structured methodologies such as Lean, Six Sigma, BPMN, or value‑stream mapping.
- Proven track record delivering measurable operational improvements (e.g., cost, cycle time, quality, control).
- Strong capability in current‑state assessment, root‑cause analysis, and future‑state design.
- Experience establishing process governance, ownership models, and performance metrics.
- Ability to translate process redesign into system, data, and control requirements.
- Confident facilitation of cross‑functional workshops to diagnose inefficiencies and drive alignment.
- Strong analytical and structured problem‑solving skills, with the ability to use data to quantify impact.
- Certification in Lean, Six Sigma, BPM, or equivalent disciplines (Desirable).
- Recognised Business Analysis certification (e.g., BCS, CBAP, PMI‑PBA) (Desirable).
- Experience supporting large‑scale operating model transformations (Desirable).
Benefits
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401(k) plan (subject to eligibility)
- Virtual fitness classes offered company‑wide
- Robust PTO including major holidays, vacation, sick, personal, and volunteer time
- Employee discounts with major providers (wireless, gym, car rental, etc.)
- Philanthropic support for local and national organizations
- Fun culture with company‑wide contests and prizes
Job title
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