System Administrator at voize managing customer technical journeys and resolving infrastructure issues. Supporting pre - sales assessments and ensuring smooth technical operations.
About the role
- Systems Administrator for ALLO Fiber responsible for server administration and technical support. Managing local and cloud servers, backups, and issues resolution.
Responsibilities
- Provides technical assistance, consultation, and troubleshooting for issues with server hardware, operating systems, and applications.
- Verifies integrity of system backups, troubleshooting where necessary.
- Proactively evaluates latest patches for stability and CVE mitigation and applies them to applicable machines and groups.
- Follows up on assigned tickets, pursuing them to resolution in a timely manner consistent with department goals and priorities.
- Documents resolution of escalated issues into the Tier 2 knowledgebase.
- Evaluates processes and procedures, looking for areas to automate or optimize.
- Stays up-to-date on latest developments with IT tool stack.
Requirements
- Bachelor of Science in Information Systems preferred or equivalent relevant job experience.
- 2-3 years systems administration, or 3+ years in a senior helpdesk role.
- Preferred Certifications: Microsoft Fundamentals MS-900 and Azure Administrative Associate AZ-104. Equivalent certifications in AWS or Google Cloud may be substituted or ability to obtain Certifications within 90 days of employment.
- Critical thinking skills and a strong analytical mindset.
- Strong oral/written communication skills.
- Experience supporting and troubleshooting web-based applications.
- Understands Active Directory/Entra ID management concepts and best practices.
- Good working knowledge of networking concepts including cloud networking.
- Strong working knowledge of major operating systems (Windows, MacOS, Linux).
- Proficiency with DNS and DHCP servers, GPO and PowerShell.
- Working knowledge of virtualization technologies including VMWare and Hyper-V.
- Availability for some after-hours work and participation in an on-call rotation.
Benefits
- Free internet? You bet. Plus, awesome discounts on other ALLO services.
- Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Our benefits include medical, vision, and dental with low employee costs.
- Generous Earned Time Off (ETO) program.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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