System Administrator at voize managing customer technical journeys and resolving infrastructure issues. Supporting pre-sales assessments and ensuring smooth technical operations.
Responsibilities
Own the technical journey of our customers and act as the primary technical point of contact
Support pre-sales calls to assess infrastructure, identify blockers, and guide evaluations
Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy
Support technical scaling (e.g., increasing user bases, infrastructure changes)
Document configurations and technical handovers to ensure smooth internal collaboration
Identify recurring issues and contribute to internal tools, documentation, or processes
Requirements
Strong experience with Windows and Linux system administration and network configuration (firewalls, proxies, routing, MDMs, APIs)
Solid experience with virtualization, Docker, web servers (Nginx, IIS), and load balancing
Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices
Clear communicator with empathy for both technical and non-technical users
Proactive and self-directed, with strong documentation and technical handover skills
Experience working in startups is an advantage
Confident in German (C1) to support customers and fluent in English (C1) to collaborate with colleagues
Benefits
30 vacation days plus your birthday off
Germany public transport ticket
Urban Sports Club membership
Regular company off-sites
Access to learning platforms such as Blinkist and Audible
Flexible working hours and a supportive hybrid setup
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