Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- System Administrator at voize managing customer technical journeys and resolving infrastructure issues. Supporting pre-sales assessments and ensuring smooth technical operations.
Responsibilities
- Own the technical journey of our customers and act as the primary technical point of contact
- Support pre-sales calls to assess infrastructure, identify blockers, and guide evaluations
- Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy
- Support technical scaling (e.g., increasing user bases, infrastructure changes)
- Document configurations and technical handovers to ensure smooth internal collaboration
- Identify recurring issues and contribute to internal tools, documentation, or processes
Requirements
- Strong experience with Windows and Linux system administration and network configuration (firewalls, proxies, routing, MDMs, APIs)
- Solid experience with virtualization, Docker, web servers (Nginx, IIS), and load balancing
- Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices
- Clear communicator with empathy for both technical and non-technical users
- Proactive and self-directed, with strong documentation and technical handover skills
- Experience working in startups is an advantage
- Confident in German (C1) to support customers and fluent in English (C1) to collaborate with colleagues
Benefits
- 30 vacation days plus your birthday off
- Germany public transport ticket
- Urban Sports Club membership
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours and a supportive hybrid setup
- Stock options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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