Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
About the role
- Customer Success Operations Intern assisting in service reliability at Ajaib. Managing case escalations and maintaining communication for user concerns in a hybrid work environment.
Responsibilities
- Monitor and track all incoming complaints and mass case escalation issues to ensure 100% visibility and timely resolution.
- Update and maintain real-time case statuses in internal trackers, including Google Sheets and Slack threads, ensuring data accuracy.
- Actively follow up and provide reminders to relevant internal teams regarding pending or unclosed cases to meet service-level agreements (SLAs).
- Draft communication responses for compliance approval, including call scripts and email templates, to ensure professional and legally sound user interactions.
- Support the Customer Success team in various administrative tasks to maintain overall operational excellence.
Requirements
- Final-year student or Fresh Graduate from any major (Business Administration, Communications, or related fields are a plus).
- Meticulous and organized, with a strong attention to detail and a "no-error" mindset. Able to manage repetitive tasks with high accuracy and consistency.
- Proficient in Google Sheets / Microsoft Excel (basic to intermediate level for data tracking).
- Strong written communication skills, with the ability to draft clear and professional messages.
- Fast learner who can adapt quickly to a high-volume, high-pressure, and fast-paced startup environment.
- Strong time management and proactive follow-up skills to ensure tasks are completed from end-to-end.
- **Good-to-have**
- Basic understanding of Indonesian fintech or investment regulations (OJK/Bappepti).
- Familiarity with CRM or ticketing systems (e.g., Zendesk, Freshdesk) or prior experience in a Customer Success role.
Benefits
- Join us as we make magic happen to increase Indonesia’s financial inclusion!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.
Junior Customer Success Officer assisting self - employed individuals with tax questions and support via multiple communication channels. Collaborating with teams to enhance user experience in a startup environment.
Junior Customer Success Officer supporting self - employed users with tax inquiries and product improvements. Engaging in community support, strategy development, and user satisfaction initiatives.
Customer Success Manager engaging with enterprise finance leaders, leveraging AI insights for business value at Sidetrade. Fostering relationships and managing a portfolio of enterprise customers.