Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- Customer Success Operations Intern assisting in service reliability at Ajaib. Managing case escalations and maintaining communication for user concerns in a hybrid work environment.
Responsibilities
- Monitor and track all incoming complaints and mass case escalation issues to ensure 100% visibility and timely resolution.
- Update and maintain real-time case statuses in internal trackers, including Google Sheets and Slack threads, ensuring data accuracy.
- Actively follow up and provide reminders to relevant internal teams regarding pending or unclosed cases to meet service-level agreements (SLAs).
- Draft communication responses for compliance approval, including call scripts and email templates, to ensure professional and legally sound user interactions.
- Support the Customer Success team in various administrative tasks to maintain overall operational excellence.
Requirements
- Final-year student or Fresh Graduate from any major (Business Administration, Communications, or related fields are a plus).
- Meticulous and organized, with a strong attention to detail and a "no-error" mindset. Able to manage repetitive tasks with high accuracy and consistency.
- Proficient in Google Sheets / Microsoft Excel (basic to intermediate level for data tracking).
- Strong written communication skills, with the ability to draft clear and professional messages.
- Fast learner who can adapt quickly to a high-volume, high-pressure, and fast-paced startup environment.
- Strong time management and proactive follow-up skills to ensure tasks are completed from end-to-end.
- **Good-to-have**
- Basic understanding of Indonesian fintech or investment regulations (OJK/Bappepti).
- Familiarity with CRM or ticketing systems (e.g., Zendesk, Freshdesk) or prior experience in a Customer Success role.
Benefits
- Join us as we make magic happen to increase Indonesia’s financial inclusion!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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