Claims Complex Director managing complex commercial property claims at AIG. Delivering exceptional customer service and resolving insurance-related issues with empathy.
Responsibilities
Provide superior customer service and investigate first party commercial property claims.
Coverage review and determination on all files.
Work with experts on construction, accounting, cause and origin etc.
Negotiate settlement with insureds and attorneys.
Work with insureds, attorneys, public adjusters, agents and brokers to resolve issues.
Manage litigation files with proper direction.
Must be detailed oriented, have problem solving skills, be self-motivated, proactive, and have forward thinking skills.
Requirements
Multiline claims adjuster experience is a plus.
Significant work experience in claims preferably handling first party claims.
Experience in General Commercial Property, Business Interruption, Real Estate, Public Entities, Manufacturing, Inland Marine, Boiler & Machinery, Builders Risk, Reinsurance, and Captive Programs is preferred.
Multinational claim handling is a plus.
Ability to communicate information clearly and concisely both orally and in writing.
Strong interpersonal skills, effective time management and organizational skills.
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