Customer Support Specialist handling healthcare customer inquiries at Solventum. Engaging with various healthcare professionals to improve patient care and user experience.
About the role
- Customer Service Operator at Becklar processing alarm signals and assisting clients in emergencies. Engaging in ongoing training while ensuring professionalism in all responses and documentation.
Responsibilities
- Process alarm signals quickly, accurately and professionally while managing stressful situations
- Dispatch the proper authorities to subscribers' locations in emergencies
- Verify that help is on the way and notify responsible parties
- Assist our alarm company partners with alarm system tests
- Accurately document all responses for the alarm on the computer
- Learn and use new software to complete multiple tasks
- Engage in ongoing training and development opportunities
Requirements
- Must be 18 years of age or older with a high school diploma or GED
- Must be available to work Day/Early morning shifts
- Prior customer service experience preferred
- Ability to type a minimum of 40 wpm
- Must be willing to work 1 weekend day each week or every other weekend
- Must be willing to work holidays
- Ability to make a 6 month commitment to work here
- Must be able to pass a 2 week fully-paid training class
- Must be able to pass a pre-employment drug test and background check
Benefits
- Tuition reimbursement up to $1,000+/year
- Free mental health assistance
- 401k match for all employees
- Company parties
- Professional development opportunities
Job title
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Experience level
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Degree requirement
Location requirements
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