Trainer and Technical Support developing HVAC educational materials and training programs. Collaborating with staff to enhance employee performance and customer support.
About the role
- SAP Support Developer for customer application support in SAP with development focus. Collaborating with functional consultants and ensuring high-quality operational SAP support.
Responsibilities
- Central point of contact for our customers for SAP application support with a development focus
- Receipt, analysis and handling of incident and change request support tickets and fault reports via the ticketing tool
- Analysis of technical errors in ABAP programs, interfaces, forms and enhancements
- Participation in operations and analysis of extensions and integrations on the SAP Business Technology Platform
- Implementation of bug fixes, adjustments and support changes
- Close collaboration and coordination with functional consultants in the support team for analysis/debugging of technical root causes
- Ensuring stable and high-quality operational SAP support in customers' day-to-day operations
- Reproduction, analysis and sustainable resolution of errors on customer systems
- Documentation of solutions, adjustments and technical workarounds
Requirements
- Degree in (business) computer science, business administration or a comparable IT qualification with strong process understanding
- Several years of experience in SAP development — ABAP, ABAP Objects (ABAP OO) — ideally with a focus on SAP S/4HANA or S/4HANA Cloud
- Experience with form technologies such as SmartForms, SAPscript or Adobe Forms, as well as interface technologies such as IDoc, OData, RFC or web services
- Experience with the SAP Business Technology Platform, particularly in extensions, integration and cloud services, is an advantage
- Experience in SAP application support and working with ticketing tools
- Analytical, solution-oriented and customer-focused mindset
- Independent, structured and reliable working style
- Team player, resilient and enjoy operational support and customer contact
- Very good German and English skills, both written and spoken
Benefits
- Professional development in ABAP, S/4HANA and SAP BTP
- Individual training opportunities, including SAP certifications
- Open 'Du' culture (informal), short decision-making paths and a helpful team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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